How Can We Help?
We're sorry to hear you've had an issue with your order. Please submit a claim below and our team will resolve it as quickly as possible.
Damaged Items
Product arrived broken or damaged during transit
Missing Items
Items from your order were not delivered
Wrong Items
Received different products than ordered
Quality Issues
Product quality not as expected
Submit Your Claim
What Happens Next?
Here's what to expect after submitting your claim
Claim Received
We'll send you a confirmation email with your claim reference number.
Review Process
Our team reviews your claim within 1-2 business days.
Resolution
We'll contact you with our proposed resolution.
Completion
Once agreed, refunds are processed within 5-7 business days.
Important Information
Time Limits
- Damaged/Missing Items: Claims must be submitted within 48 hours of delivery
- Quality Issues: Claims must be submitted within 24 hours for perishable items
- Wrong Items: Claims must be submitted within 7 days of delivery
Photo Evidence
For faster processing, please include clear photos showing the issue. For damaged items, photograph the packaging as well as the product.
Need Immediate Help?
For urgent issues, please call us at +44 7769 75 9116 or email info@follymartstores.co.uk